I had to wait 2 and a half hours for a salad that was incorrect to begin with. You think they would have given me my money back especially when I am a frequent customer. Italian Touch has lost my business. —
Friday, May 28, 2021
We called in to order ahead for pickup a ham and cheese calzone and an italian sub with oil and vinegar and no mayo. Arriving home the calzone was all cheese and no ham and the sub had gobs of mayo and no oil and vinegar. We called about the sub mistake and they said they would make another one. I drove the mile there and they handed me the sub with no apology or admittance of a problem. They said there you go. Got home and the sub had no condiment at all. No vinegar and oil. Bone dry. Called down and spoke with the manager. After much silence I said they lost a customer. More silence. More choices in this town after being treated like this. — bluezlover@comcast.net
Tuesday, December 17, 2019
I called to order a pasta dish and they told me that they turn the grill off at 9:45 but don't close until 12. I called at 9:43 and it was too late to get a pasta. The person that answered the phone was extremely rude and I ordered from this place weekly. I will never go back or recommend them again. — Anonymous Reviewer
Monday, June 15, 2015
Wow what a change, we decided to try this place out again after the beer festival this weekend downtown it had been awhile since we had been there. The whole place has been remodeled, our bartender was attentive and the food was great, they even have some great va beers on tap now. We asked about the change and apparently it still has the owner but is under new management and has a new staff and you can tell we will be coming back again now that this place is so nice. If you haven't been there in a a while you should check this place out again they have made a huge turn around. — Anonymous Reviewer