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Ichiban Japanese Steak & Seafood

2058 S Pleasant Valley Rd

(540) 545-8242
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Tuesday, December 4, 2018

We hadn't been in years and most likely will not return. We visited for dinner on 11/30/18. They were not busy as there were multiple tables with no guests. The cook rushed through the cooking process and didn't perform the usual Hibachi tricks to entertain the customers. My girlfriend and I ordered chicken and scallops and my brother and his girlfriend ordered medium-rare steak. Everything was overcooked and not seasoned properly. The cook just used a bunch of soy sauce and soaked everything in it. The steak came out medium-well, shrimp was hard as rubber, chicken was tasteless, and the scallops were burnt. We couldn't eat the food so we asked our waitress, for her a manager. We explained to the manager how bad the food was and he yanked my girlfriend's plate away and walked away. When he came back, he had removed only her order from the bill. So, we complained again that none of it was good which is why we weren't eating it. He took the bills back. During this time, the waitress came over to our table and berated us out loud that the cook was the best cook they had and we were wrong. She also insisted that she knows us and we always come there and complain even though we have not been there in many years and haven't complained before that night. When the manager came back, we complained about our waitress but he didn't believe us or care what happened. I don't know who the owner is of Ichiban but I wish they would reach out to me. The waitress needs to be fired immediately, the manager needs to go through customer service training, and the cook needs to take some cooking lessons. Very disappointed in this restaurant! — Anonymous Reviewer